Harvey Resources: Find Shelters, File Claims and More

As Hurricane Harvey leaves unprecedented flooding and damage at the Gulf Coast, Arlington is ready to welcome storm evacuees. Arlington first responders have been on-site since August 25 and the City is prepared to open shelters at the State of Texas’s request. All evacuees, whether staying in a local shelter or with friends and family, are welcome at the Arlington Public Library! We have seven locations and two outreach vehicles throughout the City. Computer access is free for people impacted by Harvey. Read on for links to other important resources, like finding shelters, filing claims, locating evacuated family members and more.

Find Shelters

Apply for FEMA Aid

A variety of federal aid programs may be available through the Federal Emergency Management Agency (FEMA) as warranted under President Trump’s disaster declaration. These may include rental payments, grants for home repairs and household items, unemployment benefits, business loans and more.

FEMA advises that affected individuals begin applying for assistant online at www.DisasterAssistance.gov or by calling 1-800-621-FEMA (3362).

File a Flood Insurance Claim

If your property was damaged during Harvey, FEMA and the National Flood Insurance Program give three steps to filing a flood damage claim:

  1. Notify your insurer as soon as possible.
  2. Document the damage and file a claim.
  3. Complete a Proof of Loss to support your claim.

Click here for more details.

Find Friends and Family

  • The Red Cross’s Safe and Well registry allows people to mark themselves as safe after Harvey. Users can also search for registered friends and family.
  • Report a missing child with the National Center for Missing & Exploited Children at 1-866-908-9570.
  • Use Facebook’s Safety Check feature to mark yourself safe after the storm.

Report Price Gouging

Arlington and other North Texas cities are experiencing a gas shortage. Report price gouging on gas and any other good or service to the Attorney General’s Consumer Protection Toll-Free Hotline. Call: 1-800-621-0508 or email consumeremergency@oag.texas.gov

Feed Your Family

  • SNAP food recipients can use their benefits for hot foods and ready-to-eat foods, such as rotisserie chicken or grocery store deli foods, at retailers that accept SNAP. This will last until September 30.
  • WIC participants who evacuated and lost or left behind WIC foods or formula already purchased can go to any open WIC clinic to get replacement food benefits. Visit TexasWIC.org or call 800-942-3678.
  • If you need breastfeeding assistance please call the Texas Health and Human Service’s lactation support hotline at 855-550-6667 for 24/7 support. If you formula feed your baby and are stranded without access to safe water, formula, or both, hotline consultants can help you breastfeed.

Get Gas

Find local filling stations with available gas at Gas Buddy.

Manage Emotional Distress

To talk to a professional who can help you cope with emotional distress from the storm, call the Disaster Distress Helpline at 1-800-985-5990 or text TalkWithUs to 66746. For text support in Spanish, text Hablanos to 66746. The Disaster Distress Helpline’s number 1-800-846-8517 is available to all hard of hearing and deaf people.

Free Library Services

Evacuees can use the Arlington Public Library’s resources for free. These include our public computers, Wifi, live events, and more. Click here for details.

Stay Informed

Follow the City of Arlington online to keep up with the latest news about Arlington-based recovery efforts.