Cyber Coach

icon-cyber-coachWe are often the first stop for many who want to learn a technology. Whether they want to hop on the next social networking bandwagon, try out a new gadget, send or receive family pictures, or apply for a job online, patrons often rely on a CyberCoach, improving their quality of life.

Sign Up on our city’s volunteer page.


There are CyberCoach opportunities for anyone interested in helping people learn, regardless of experience teaching or with technology.

  • Teach classes in one of our computer labs,Youth Technology Centers, or on our TechLiNK.
  • Give presentations on new social media and technology trends.
  • Provide one on one help to patrons using the library’s public computer centers.
    Create help guides for computer users.

Required Skills:

  • A Smile!
  • Lots of patience.
  • A strong aptitude for and interest in learning more about computers, the Internet, e-mail, Microsoft Office, social networking sites such as Facebook and Twitter, photo editing and hosting sites, downloadable audiobooks and ebooks as well as many other current and upcoming technologies (training will be provided).
  • Good presentation skills.
  • Ability to communicate with others.
  • A positive attitude and ability to get along with a diverse group of people.
  • Ability to make a minimum commitment of 2-3 hours per week for a period of at least 3 months.

CyberCoach Trainers

teach computer classes using the library’s technology centers and curriculum. These volunteers lead the class, answer questions, demonstrate techniques and skills, and facilitate questions to make sure everyone in class learns the content. New volunteers are required to audit or assist in two sessions before they teach a class.

Time: 3 hours per week, 2 weeks per month

Locations: Primarily East Branch

CyberCoach Specialty Trainers

have a unique talent or skill that they are willing to teach to library patrons. For example: buying and selling on eBay, starting a small business online, game design and development for the iPhone or Android platforms. These talented volunteers, with input from Library staff, develop curriculum, teach classes and train trainers to teach classes.

Time: 3 hours per week, 2 weeks per month 

Locations: Primarily East Branch

CyberCoach Classroom Assistants

are essential to the success of a computer class. They spend their time circulating among students and making sure students succeed in class. They assist the class instructor in limiting distractions and helping students one on one.

Time: 2 hours per week, 2 weeks per month

Locations: Primarily East Branch

CyberCoach Concierge

sign up for slots of time to assist patrons with computer questions and demonstrate new technologies. These volunteers work in computer areas at all library locations. They often answer questions related to very basic computer use.

Time: 1-2 hours per week

Locations: All

CyberCoach Mentors

work one-on-one with patrons to resolve technology questions and issues. A CyberCoach mentor is scheduled each week to do things like help a patron download an eBook, set up an email account, format a resume, or perform a job search online. Patrons would schedule an appointment through the library to work with a mentor.

Time: As needed, generally 2 hours per week once or twice a month

Locations: All

CyberCoach Ambassadors

work within the community to promote library-sponsored computer classes. This volunteer might be involved in setting up remote classrooms, demonstrating library technologies at a community event, or contacting community organizations to set up and arrange computer classes.

Time: 1-2 hours per week

Locations: All

CyberCoach Program Assistants

work behind the scenes to help the Library promote and develop dynamic classes. This volunteer might write blog posts for the library website relating to learning technology, create training movies, prepare materials for class, and / or assist in answering questions about the program online.

Time: 1-2 hours per week

Locations: All

CyberCoach Groups

CyberCoach groups are organizations that would like to volunteer together to improve the digital literacy experiences for library patrons. A group may take on all or part of the jobs listed above for a designated block of time. For example, a youth group might volunteer to teach Wii for Seniors at the library during the summer months.